Return & Refund Policy — DropShopSet

Last updated: 29/7/2026

Thank you for shopping at DropShop. We want you to be fully satisfied with your purchase. Please read our return and refund policy carefully.

1. Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging with tags/labels intact
• Accompanied by the original receipt or proof of purchase (order number/invoice)

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods
• Personal care / hygiene products (opened)
• Sale or clearance items marked as "Final Sale"
• Gift cards

3. Return Shipping

DropShopSet covers the return shipping cost for all eligible returns within the 30-day window. Once your return request is approved, we will provide you with return shipping instructions and, where applicable, a prepaid shipping label or courier pickup arrangement.

4. How to Initiate a Return

To start a return, please contact us at:

• Email: mohsinrasool08888@gmail.com

Include your order number, the item(s) you wish to return, and the reason for return. Our team will respond within 24–48 hours with return instructions.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, you may choose your preferred refund method:

• Original payment method (bank transfer, card, paypal, GPay,  etc. — refunded to the same source used at checkout)
• Store credit (redeemable on your next purchase)
• Exchange (replacement with another item of equal value)

Refunds are typically processed within 7–10 business days after approval, though actual credit to your account may take additional time depending on your bank or payment provider.

6. Damaged, Defective, or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/video of the product and packaging. We will arrange a free replacement, exchange, or full refund — your choice — at no extra cost to you.

7. Late or Missing Refunds

If you haven't received a refund yet:

1. Check your bank account or payment app again.
2. Contact your card issuer or payment provider — it may take some time before your refund is officially posted.
3. If you've done all of this and still have not received your refund, please contact us at [your support email].

8. Contact Us

If you have any questions about our Return & Refund Policy, please reach out:

• Email: mohsinrasool08888@gmail.com
• Store: DropShop